Burberry Customer Operations Project Manager

About this role

INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.


We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


PURPOSE
The Customer Operations Project Manager is responsible for ensuring Customer Marketing and CRM plans are delivered smoothly, efficiently, and to the highest standard. This role drives production excellence, oversees day-to-day execution, and acts as the operational link between Customer Marketing, Creative and external partners.


You'll act as the Customer Marketing PM and manage the delivery of our Customer Marketing emails, Email journeys, other 1:Many campaigns and content across 1:Many and lifecycle streams, optimise ways of working. You will play a key role in leading the transition to external production support, ensuring business continuity and leading the definition of new ways of working. It's a role for someone who thrives in the details, removes roadblocks, and keeps teams moving in sync; all while helping ensure the customer experience lands beautifully every time.


KEY REPONSIBILITIES
Operational Delivery & Workflow Leadership

• Manage the day-to-day operational execution of Customer Marketing and CRM initiatives across email, messaging and lifecycle journeys.
• Ensure teams have clarity on briefs, requirements, timings and responsibilities.
• Plan, allocate and manage resource (internal and exte...