AWS Cloud Engineer - Contact Center REMOTE AVAILABLE

About this role

## Job Details

Location:

Boston, MA

Category:

Information Technology

Employment Type:

Full time, Remote

Job Ref:

R2625638-180

Cloud Engineer - IE07OE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

As a key member of the Reliability Engineering team supporting the Customer Experience Platform, you will design and implement services that standardize and optimize cloud environments for high availability and scalability. You will build reusable architectures and services that accelerate development velocity for agile teams, ensuring robust, fault-tolerant, and operator-friendly solutions. Your work will enable seamless integration of Contact Center technologies and Voice Bots, driving exceptional customer experiences.

### Key Responsibilities

• **Cloud Standardization & Architecture**

- Identify, drive, and implement services to standardize cloud environments across the enterprise.
- Build reusable architectures and services that can be leveraged by agile teams to improve development velocity.
- Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.
- Customer Experience and Contact Center Expertise

- Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies.
- Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
- Advise on scalability and development opportunities to enhance customer experience capabilities.
- Cloud Compliance & Optimization

- Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.
- Translate business requirements into secure, scalable cloud...