Associate ServiceNow ITSM Business Analyst
Company: Windward Consulting
Location: Remote (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-04-21
About this role
Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
Windward is seeking an Associate ServiceNow ITSM Business Analyst to play a key role in the successful implementation and adoption of ServiceNow IT Service Management solutions across the organization. This role focuses on understanding business needs, documenting requirements, and supporting solution delivery aligned with organizational goals and best practices across government and commercial clients. The ideal candidate demonstrates high attention to detail, a proactive approach to problem-solving, and a strong desire to continuously learn and expand their ServiceNow expertise.
Key Responsibilities
- Acquire ServiceNow ITSM Certified Implementation Specialist (CIS) certification
- Engage with stakeholders to gather, document, and prioritize business requirements related to ServiceNow IT Service Management, including Incident, Problem, Change, Request, and Knowledge.
- Support workshops, interviews, and process mapping sessions to...