Associate Project Manager

About this role

Position Overview

Hudson Valley Lighting Group is seeking a motivated, detail-oriented
Architectural
Associate Project Manager
to support our growing global business. In this role, you will work closely with distributors, specifiers, sales agents, etc., to help manage accounts, grow existing business, and ensure seamless communication across the territory. You’ll provide day-to-day support to the territory’s Project Manager while gaining hands-on experience with customer and sales relationship management.

Hudson Valley Lighting Group is a worldwide leader in the design, manufacturing, and omnichannel distribution of decorative and architectural lighting fixtures, encompassing six brands: Hudson Valley Lighting, Mitzi, Troy, Corbett, CSL, and Sonneman (on behalf of Hudson Valley Lighting, Inc., Troy-CSL, Inc. and SN Modern, LLC). As the one-stop shop for the most comprehensive selection of lighting, HVLG seeks to inspire and support our customers in their pursuit to achieve a home that perfectly reflects their clients. HVLG takes a designer-forward approach to the light-purchasing process — making the experience more inspiring, exciting, and inviting. At HVLG, we believe that great lighting has the power to elevate any space and enrich people's lives — and it's that guiding philosophy that ties our family of brands together.

What you’ll do:

• Cultivate relationships with current and prospective clients.
• Provide end-to-end solutions for customer issues through the entire purchase lifecycle, including the pre-purchase/quotation state, ordering, tracking, shipment, delivery, billing issues, returns, refunds, etc.
• Build strong relationships and deliver high-quality customer service through phone and email, constantly striving to make things better, faster, and smoother for the customers.
• Communicate with customers in a thoughtful, thorough, and personalized way.
• Ability to troubleshoot with customers and the ability to ask the proper questions...