Associate Product Manager, Private Passport

About this role

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Associate Product Manager for the Private Passport Platform supports the delivery and enhancement of Northern Trust's digital client experience by partnering with product, engineering, UX, operations, risk, compliance, and business teams. This role assists with product planning, requirements gathering, backlog management, testing, stakeholder engagement, and release execution to help deliver secure, scalable, and intuitive digital experiences for clients.

Working under the guidance of Product Managers and Product Leadership, the Associate Product Manager helps translate business needs into product solutions, supports platform adoption efforts, gathers user feedback, and contributes to the continued evolution of the Private Passport platform. The role provides an opportunity to develop product management expertise while driving meaningful improvements to the client experience.

### Major Duties

• Manage day-to-day support activities, including intake and triage of user requests, escalation of issues, and coordination with appropriate teams.
• Support product discovery efforts by identifying stakeholders, facilitating requirements sessions, and documenting business needs and user requirements...