Associate Product Manager

About this role

For one of our client, we are looking for an Associate Product Manager to join a growing international Product team.

This is an exciting opportunity for someone at the beginning of their product career who wants to contribute to the discovery, development, and delivery of a world-class lottery platform and gaming experiences used by customers worldwide.

You will work closely with Product Managers and collaborate across Operations, Customer Support, Engineering, QA, Design, and other business teams. The role focuses on improving operator workflows, player support journeys, back-office tools, automation, and operational processes.

Our partners are industry leaders and a trusted partner to more than 60 lotteries worldwide, known for their high-quality instant ticket products, licensed games, retail merchandising solutions, and continuous innovation.

### What You Will Do:

• Partner with Operations, Customer Support, and other stakeholders to understand operational challenges and player support journeys
• Identify pain points and opportunities to improve internal tools, workflows, and business processes
• Collaborate with Engineering, QA, and Design teams to understand system behaviour and translate business needs into clear product requirements
• Analyse operational workflows and production issues to identify inefficiencies and opportunities for automation and optimisation
• Write and refine user stories, acceptance criteria, and other product documentation
• Support Product Managers with product discovery, requirements gathering, backlog management, and feature delivery
• Participate in sprint planning, backlog refinement, and other Agile ceremonies
• Monitor product performance and gather feedback from operators, support teams, and business stakeholders
• Use data, customer feedback, operational insights, and system knowledge to validate problems and assess potential solutions
• Help measure the impact of product improvements and identify opportunities for fu...