Associate Manager for our Investigation Team in Drug Product & Finished Goods

About this role

Are you an experienced leader with a deep understanding of pharmaceutical manufacturing and quality compliance? We are looking for an Associate Manager to lead our Deviation Handling Team in Drug Product & Finished Goods.

About the Role
In this role, you will balance people leadership with technical expertise, guiding a team of specialists while directly tackling our most complex deviations and non-conformities. Alongside leading the team, you’re expected to conduct some investigations yourself as needed.

You will be a key bridge between production, quality, and external stakeholders, you will ensure that root cause analyses are thorough, corrective actions (CAPAs) are effective, and compliance standards are flawlessly maintained. This is a high-impact, fast-paced role that requires a resilient leader who thrives under tight deadlines and is comfortable managing customer-facing communications.

Key responsibilities

• **Team Leadership:** Manage, mentor, and develop a team of investigators, fostering a culture of continuous improvement and quality accountability.
• **Problem Solving:** Enable the team to lead high-severity, complex, and critical deviations to root cause using systematic problem solving and develop their capability to handle complex cases.
• **Cross-Functional Collaboration:** Partner closely with Production, Engineering, and Science teams to investigate root causes and support implementation of robust CAPAs.
• **Customer & Auditor Relations:** In case of escalation, be the primary contact for deviation-related customer queries and build investigators’ readiness to present to customers and provide clear presentations during audits and inspections when needed.

Qualifications & Experience
*Professionally*

• **Education:** Bachelor’s or Master’s degree in Pharmacy, Chemistry, Engineering, Biology, or related scientific discipline.
• **Pharma Industry Expertise:** Minimum of 5 years of experience working within a cGMP ph...