Associate Customer Success Manager

About this role

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

You will:

• Value Realization & Adoption

- Support Account Directors on Holding Companies to ensure products purchased are being utilized and that clients are receiving business value (and can articulate the ROI story)

- Drive Adoption Across accounts
- Strategy

- Assist with QBR planning, holistic account strategy, and cross-team collaboration with the larger account team
- Provide the AD with the client research and performance metrics needed for their account planning and strategic advice to clients
- Develop and deliver performance metrics and recommendations for Business Reviews and ongoing client calls with the AD. These will enable the AD to provide best practices to clients.
- Risk Mitigation & Renewals

- Proactively identifies risks at least 6 months in advance
- Drive Overall Revenue Growth

- Identify upsell and expansion opportunities for CL/ AD
- Performance metrics and open space analysis are provided to the AD to help with renewal and upsell conversations.
- Operations: Over...