Assistant Conference and Events Operations Manager

Responsibilities

The Assistant Conference and Events Operations Manager is responsible for supervising the execution of banquet events and ensuring high-quality room setups. They also manage banquet staff performance and maintain compliance with health, safety, and sanitation regulations.

Requirements

The ideal candidate should possess a passion for hospitality and strong leadership skills to inspire team members. They must demonstrate accountability, a focus on delivering exceptional guest experiences, and the ability to work effectively within a team.

Skills

• Hospitality management
• Event operations
• Banquet supervision
• Team leadership
• Staff scheduling
• Customer service
• Health and safety compliance
• Event planning
• Communication
• Problem solving
• Attention to detail
• Alcohol awareness

Benefits

• Competitive pay
• Service charge
• Discounted hotel stays
• Food and beverage discounts
• Free meals on duty
• Generous holiday allowance
• Employee stock purchase programme
• Pension scheme
• High street discounts
• Mental health resources
• Employee assistance programme
• Crisis concierge
• Career development opportunities

About this role

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work! As an Assistant
Conference and Events Operations Manager at Hilton London Wembley, you’re not
just overseeing the seamless execution of daily banquet operations – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We
proudly invest in our Team Members' wellbeing, supporting you through all of
life's moments. When you join Hilton, our exceptional care extends to you with a
wide range of perks and benefits, including:

* Competitive pay – Earn up to £33,700 plus Service Charge, with opportunities
to grow your career with Hilton.
* Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton
travel programme, with room rates as low as $40 USD per night at
participating hotels worldwide.
* Food and beverage discounts – Receive 50% off food and beverage at
participating outlets.
* Free meals on duty – Helping you stay energised throughout your shift.
* Generous holiday allowance – Enjoy 28 days' holiday including bank holidays,
increasing with service.
* Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP),
eligible Team Members can invest in Hilton shares at a 15% discount. 
* Pension scheme – Supporting you as you plan for the future.
* High street discounts – Access a range of exclusive savings through Perks at
Work.
* Mental health resources – Through our Care for All hub, Team Members have
access to wellbeing resources, alongside free counselling and support through
our Employee Assistance Programme (EAP).
* Crisis Concierge – In times of loss, our Crisis Concierge offers a single,
compassionate point of contact for practical support and emotional care.
* Career development opportunities – Grow with Hilton through learning and
development programmes designed to support your personal and professional
growth.

*Benefits availability may vary depending on Team Member location and terms and
conditions of employment.

RESPONSIBILITIES

Here's what you'll do during a typical day:

* Delight our guests: Bring an upbeat and friendly attitude to all guest
interactions and proactively look for ways to make their experience special
* Supervise execution of events: Plan, organize, and execute various banquet
events such as breakfasts, coffee breaks, luncheons, dinners, cocktail
receptions, and galas.
* Ensure a flawless event setup: Oversee the setup of function rooms, ensuring
linens, silverware, glassware, and chinaware are arranged according to event
specifications and quality standards
* Collaborate for success: Communicate event specifications, procedures, and
updates to relevant teams in Food and Beverage, Event Services, Property
Operations, Audio Visual, and Housekeeping
* Oversee event breakdown: Ensure function rooms are properly broken down and
all equipment is stored correctly for the next event
* Manage team performance: Oversee banquet staff, including scheduling,
supervision, coaching, and recognition
* Uphold regulatory standards: Maintain compliance with health, safety,
sanitation, and alcohol awareness regulations, ensuring the highest standards
of guest and team member wellbeing

QUALIFICATIONS

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes. A sense of Ownership and
accountability. And a focus on the Now, bringing urgency and discipline to every
moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
[https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$] and
a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work. 

About Hilton

Hospitality · 10,001+ employees · headquartered in McLean, VA · founded 1919