Assistant Community Manager

Responsibilities

The Assistant Community Manager is responsible for leasing apartments, retaining residents, and managing property marketing and financial operations. They also oversee the property in the absence of the Community Manager and assist in training leasing staff.

Requirements

Candidates must have at least four years of experience in property management or a related industry. A high school diploma is required, with a college degree preferred, along with knowledge of Landlord/Tenant laws and Fair Housing regulations.

Skills

• Leasing
• Property management
• Customer service
• Financial reporting
• Marketing
• Administrative support
• Conflict resolution
• Fair housing compliance
• Sales
• Team leadership
• Data entry
• Record keeping
• Communication
• Time management
• Organization
• Problem solving

About this role

POSITION SUMMARY
The Assistant Community Manager is responsible to lease apartments, retain residents, market the property, and handle administrative and financial responsibilities for the property. This position is responsible to oversee the property in the absence of the Community Manager, and is designed to prepare individuals for a position as a Community Manager. An Assistant Community Manager will be asked to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management as well as displaying maturity and good judgment. The Assistant Community Manager serves as the individual responsible for the property in the absence of the Community Director and serves as a role model to peers.
UNIVERSAL COMPETENCIES
SERVICE
Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
Customer and Quality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.
Service Safety: Conducts day to day activities in such a way that safety for self and others is valued and observed; provides safe atmosphere for customers and business partners.
INTEGRITY
Professionalism : Demonstrates ethical behavior and honesty at all times.
Level of Dependability: Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.
Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don't know.
TEAMWORK
Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.
Cohesion: Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.
RESPECT
Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.
Communication: Effectively communicates thoughts and concepts in a courteous manner to the position's direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.
Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.
FINANCIAL RESPONSIBILITY
Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.
Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.
Fiscal Safety: Concerned for the financial wellbeing of the company by compliance to safety procedure; awareness of liability concerns.
FUN
Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.
Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.
JOB SPECIFIC COMPETENCIES
Perform all tasks related to renting apartment homes including:
Generating traffic
Responding to telephone and internet inquiries
Greeting prospective residents
Touring prospective residents throughout the property
Qualifying prospects
Closing the sale by obtaining a rental application and a deposit
Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness.
Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
Maintain lease files per policy and procedure.
Accurately record traffic from all sources daily.
Convert minimum of 30% total traffic to leases.
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
Follows the Company's procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
Ensure success of marketing efforts by tracking traffic, reviewing ads, and developing potential marketing leads.
Pick trash up, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.).
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
Reviews monthly financial reports and supporting data with Community Director.
Calculate daily rent, pro-rata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).
Helps train and develop leasing staff and acts as a liaison between all departments and the Property Manager. Acts as Property Manager in the Property Manager's absence.
Conducts assigned analysis and property reports. Looks for trends and makes recommendations for improvement.
Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed.
Additional duties as assigned.
POSITION QUALIFICATIONS
Education
High School degree required, college preferred.
Experience
Four years prior experience in property management or in a related industry.
Other Requirem...

About ML Property Group LLC

Real Estate · 51-200 employees · headquartered in Atlanta, Georgia · founded 2016