AI/ML Engineer - Automotive CRM

About this role

Who We Are:

NCC/Promax is a leader in providing cutting-edge software solutions for the automotive industry. Our software helps dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability.

OVERVIEW:

We are seeking an experienced
AI/ML Engineer
to design and deploy intelligent systems that enhance dealer workflows and unlock insights from dealership data.

This role will focus on building data-driven systems that improve decision-making, optimize processes, and surface meaningful insights across our automotive SaaS platform. The ideal candidate combines strong software engineering fundamentals with experience developing AI/ML-driven solutions in production environments.

This is a hands-on engineering role working at the intersection of intelligent systems, enterprise SaaS, and data-driven decision support

Why This Role Matters

This role will help embed intelligent decision support directly into our automotive SaaS platform — improving operational efficiency, increasing consistency across workflows, and unlocking greater value from dealership data.

The Machine Learning Engineer will play a central role in shaping how intelligence is integrated into the next generation of our platform.

What You’ll Do:

Intelligent Decision & Optimization Systems

• Design and implement data-driven systems that enhance decision-making across dealer workflows
• Develop predictive or optimization logic using structured dealership data
• Translate business objectives into scalable intelligent services
• Improve consistency, accuracy, and efficiency in operational processes
• Ensure solutions are explainable, reliable, and aligned with enterprise and regulatory expectations

Data & Knowledge Systems

• Build systems that extract insights from structured dealership data (CRM, DMS, transactional records)
• Implement knowledge retrieval or search capabilities across policies and documentation where ap...