Advanced Specialist, UX Designer

About this role

Advanced Specialist, UX Researcher

Location: US, Remote

Role Overview:

Pearson Virtual Schools is seeking an User Experience (UX) Researcher to lead end-to-end user research that shapes product strategy and improves customer experiences across Pearson’s AI-powered learning platforms. In this role, you’ll partner closely with Product Management, UX Design, Engineering, Data Analytics, and business stakeholders to identify learning goals, reduce uncertainty, and drive data-backed decisions through mixed-method research. You’ll design and execute studies, synthesize findings into clear insights and recommendations, and communicate them in compelling ways that influence product design, roadmap prioritization, and investment decisions. You’ll also help elevate research operations through strong rigor, thoughtful storytelling, and advocating for users while balancing business goals and delivery constraints

We are looking for candidates who are excited to investigate challenging questions about the mindsets and behaviors of the various users using Pearson products. Candidates should be well-versed in best practices to avoid bias, experienced with a range of methods, and able to clearly communicate findings to stakeholders across the organization. 

This is a primarily remote role, with occasional travel for in-person collaboration with colleagues and customers.

Responsibilities

• Demonstrates a strong understanding of human behavior and customer bias, using skilled interviewing techniques to uncover underlying needs and inform product decisions.
• Work closely with customers to responsibly recruit educators, students, and parents, with sensitivity to consent, privacy, and trust.
• Uses the latest AI tools to scale research efforts, streamline workflows, and synthesize insights across diverse data sources.
• Partner with Product teams to define and maintain clear research agendas and roadmaps. Develop primary research questions and objectives align...