Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer
Company: Allstate
Location: US - Remote (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-06-18
About this role
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer
Please note: *This role is being hired at either the Senior Consultant I or Senior Consultant II level. The final level and compensation will be determined based on the selected candidate’s skills, experience, qualifications, and overall alignment with role expectations*
Key Responsibilities
- **Administer Adobe Creative Cloud** licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configuration.
- Provide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshooting.
- **Support Microsoft Copilot and Power Platform administration** needs, including access requests, environment support, approved use guidance, and issue triage.
- Partner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirements.
- Support application deployment, packaging, updates, and identity integration across managed devices and enterprise platforms.
- Monitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experience.
- Develop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processes.
- Enable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Plat...