Accountant Assistant

About this role

Position Overview

We are seeking a detail-oriented and motivated Accounts Receivable Assistant to join our team in a fully remote capacity. This role is responsible for supporting day-to-day AR operations, including cash application, account reconciliation, and managing customer accounts. The ideal candidate will ensure accurate processing of payments, assist in resolving discrepancies such as short pays and chargebacks, and collaborate cross-functionally with teams including Sales, Operations, and Finance. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working independently, and values accuracy, organization, and strong communication.

## Key Responsibilities:

Cash Application & Invoice Management

• Accurately post customer payments—including ACH, wire, lockbox, credit card, and check transactions—on a daily basis.
• Apply payments to the appropriate invoices and research any unapplied or unidentified cash.
• Process customer credits, adjustments, and chargebacks according to established workflows.
• Maintain and reconcile AR clearing accounts to ensure timely resolution of open items.

Customer Account Maintenance

• Prepare and send customer statements after each payment cycle and at month‑start.
• Monitor customer accounts for overdue balances and assist with follow-up communications.
• Update customer records, remittance information, and documentation in AR systems.
• Assist with setting up new customer accounts and ensuring proper billing details are recorded.

Dispute and Chargeback Support

• Review customer claims, deductions, and chargebacks for accuracy.
• Assist in gathering backup documentation to resolve disputes.
• Support the AR Manager in researching variances between invoice amounts and customer payments.
• Work with internal departments (Sales, Customer Service, Shipping) to resolve customer issues.

Reporting & Reconciliation

• Assist with daily, weekly, and monthly AR reports, ...