Account Manager- Mid-Market, Growth & Retention (Partner Referred Business)
Company: Rippling
Location: Chicago, IL
Salary: $160,000 a year
Type: Full-time
Posted: 2026-07-21
About this role
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500)
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
## About the role
We are Rippling’s sherpas – both for our customers and colleagues. We bring our customers along on the journey as we rapidly enhance and expand the first-of-a-kind employee management platform. We’re looking for a self-driven, growth-minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team.
You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account Managers in our Mid-Market segment own revenue retention and growth of our largest customers.
This role must be based in the office: Chicago, IL.
## What you will do
- Ensure our customers in the Partner Referred channel are realizing value and expanding across the platform.
- Proactively engage customers in your book via key li...