ABA Therapy Operations Manager

About this role

### Job Title: Operations Manager

Location: 100% Remote
Reports To: CEO
Compensation: $45,000-60,000/year + health benefits

### About HOUSE OF HEARTS ABA

HOUSE OF HEARTS ABA is a mission-driven ABA therapy provider committed to delivering compassionate, high-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care — and we're looking for an Operations Manager who shares that vision.

### Position Summary

The Operations Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the organization across numerous states and multiple departments. This includes oversight of staffing, scheduling, intake, billing, and ensuring a responsive and client-centered experience throughout the care journey.

This is a 100% remote position, ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high-quality service delivery.

### Key Responsibilities

Staffing & Scheduling

• Oversee the full staffing pipeline from onboarding to deployment
• Match behavior technicians (RBTs) with clients based on availability, location, and clinical fit
• Monitor coverage and address scheduling gaps or conflicts in real time
• Ensure optimal staff utilization while maintaining high satisfaction for both clients and team members

Client Services Oversight

• Ensure new clients are onboarded efficiently and service start timelines are met
• Partner with clinical leadership to ensure visibility into client progress and support needs
• Monitor service delivery for consistency with authorized care
• Address operational bar...