1000000542.IT MANAGER III.INFO TECH - OPERATIONS
Company: Dallas County
Location: Dallas, TX
Type: Full-time
Posted: 2026-08-27
About this role
JOB DESCRIPTION
Serves as senior-level management responsible for overseeing large, complex IT functions and managing multiple cross-functional teams within an assigned IT area such as Applications, Infrastructure, Network, Servers, Databases, Data, Cloud, or Security. Ensures the efficient operation of IT services, drives strategic initiatives, optimizes resource allocation, and enforces governance and compliance standards. Acts as a key leader in shaping IT direction, fostering innovation, and aligning technology solutions with Dallas County’s long-term objectives. Management Scope: Manages exempt staff.
RESPONSIBILITIES
Manages large IT teams responsible for enterprise-wide technology services. Leads incident response, system availability, and operational performance improvements. Ensures adherence to service level agreements (SLAs), IT policies, and risk mitigation strategies. Drives ITSM best practices, automation, and efficiency initiatives. Optimizes IT service workflows and infrastructure management processes. Leads large-scale IT initiatives, ensuring successful project execution and alignment with County objectives. Defines project scopes, develops roadmaps, and oversees execution, ensuring timelines and budgets are met. Works closely with business stakeholders to translate requirements into technology solutions. Manages technology lifecycle planning, ensuring smooth system upgrades, migrations, and deployments. Implements change management and risk mitigation strategies for technology rollouts. Optimizes resource allocation, ensuring teams have the tools and infrastructure needed to succeed. Evaluates emerging technologies and proposes solutions that drive County-wide digital transformation. Coordinates with external vendors and service providers to enhance IT service delivery. Oversees multiple IT teams across different technical domains, ensuring efficient service delivery. Manages IT operations, ensuring performance, availability, and security...